Trouble shooting Guide

Ensure that the coaxial cable (from outside) is securely attached to the back of the modem and is not cracked or broken. If the cable is cracked or broken please call Flow's Customer Care Call Centre at 232-FLOW (3569) for assistance.

Ensure that the modem is securely plugged into the electrical outlet.

Ensure that the power and battery lights on the modem are on.

Ensure that your telephone cables are securely plugged in and are not cracked or broken. If necessary, secure the connections and replace the cracked or broken cords.

Ensure that all of the telephone instruments that are connected to the line are hung up properly.

If you are using a cordless phone:
Check to ensure that there is electricity at the wall outlet where the base for the cordless phone is installed.
Check the battery indicator on the cordless handset to ensure that the handset is charged.

Check to ensure that the telephone instrument that you are using is working properly. Try connecting another telephone instrument that you are sure is working, to the modem. If you still cannot dial out then please contact Flow's Customer Care Centre at 223-FLOW (3569) for assistance.

Check to ensure that there is no pre-recorded message on your telephone regarding temporary suspension of service. If there is a pre-recorded message on your telephone, then please contact Flow's Customer Care Centre at 232-FLOW (3569)

Yes, it will work. Flow provides modems with batteries which provide up to four hours of life after an electrical outage.

No. You can use any ordinary telephone set on your Flow line.

NB. - Cordless phones operating at 2.4GHz and 5.8GHz frequencies may receive interference from wireless Wi-Fi networks that operate on the same frequencies, which may result in the call quality being adversely affected or even calls dropping. If customers wish to avoid interference on their cordless phones, they should choose handsets that do not operate in those frequency bands.

No, they do not.

No. However, you can contact the following contractor approved by Flow for installation and telephone wiring in your home.

Yes, you can.

With the other Voice over IP providers, you need to purchase an Internet connection to get their service.

Other Voice over IP providers use the Internet to make calls, resulting in varying levels of service. FLOW-talk however uses Flow�s advanced state of the art broadband network to make and receive calls.

FLOW-talk supports calls to emergency service numbers such as 911. Other Voice over IP providers do not and cannot.

FLOW-talk provides its cable modems for its phone and Broadband services with batteries, which will provide up to four hours of operation in the absence of electricity.

Of course you can. You can order Flow talk telephone service without ordering Flow�s Broadband Service or even Flow�s Cable Service. You only have to pay the installation fee as advertised.

No. The cable modem used for Broadband Service is the same used for activating the telephone service. You would not have to pay for installation and for another modem if you already have Broadband service with Flow.

Yes, you can make and receive calls to and from all other Flow talk customers, international destinations and all other fixed and mobile customers in Grenada, Carriacou & Petite Martinique.

Customers will be able to place calls to anywhere in the world, however, the calls would appear from their local number. The international number is also used for receiving incoming calls.

Flow�s talk Voice Service comes contract FREE. Therefore you can sign up or disconnect without any penalty.

There are no additional costs for Voice Mail, Caller ID, Call Waiting and Three-way Calling. These features are all FREE.

Your mailbox number is your 10-digit local telephone number assigned by Flow, starting with 473. So if you have been assigned the number 231-2789, your mailbox number is 473 231 2789.

No. You don't need an Internet connection to make any calls using Flow's U-talk service.

Flow Connect is especially useful for persons with children or family overseas who would like them to be able to call home whenever they want for free, or at a cost significantly less than an overseas call.

No. You can receive an unlimited number of incoming calls for no additional charge.

This would depend on their location and the local rates charged there. Generally, if the person is in the same area code as your FLOW Connect number, their telephone provider will usually let them call for no additional charge.

This depends solely on their telephone provider and the service plan they have subscribed to.

Yes you can use other flow talk features such as call waiting, three-way calling, etc.

Yes. Customers will be able to place calls to as well as receive calls from the U.S, U.K. & Canada

Yes. You can receive calls from any number of people worldwide.

No. The monthly cost of your Flow connect package will be included in your current bill.